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 Stage
2
Establishing Program Quality
The primary goal of a PAS is to enhance the quality of the
program.
In order to measure the quality of any program it is important to
state performance criteria for that program. |
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Step 7 |
Write clear performance
criteria that account for most of the quality of the program. |
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Methodology for
Writing Performance Criteria: |
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1 |
Brainstorm a list of characteristics/qualities (and values) which
determine program quality. |
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2 |
Check with other programs/stakeholders to determine whether any
key characteristics are missing. |
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3 |
Rank the top ten qualities for the future design of the program. |
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4 |
Select the critical areas for measuring; prioritize to just a few
(7-10), consolidating highly related qualities. |
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5 |
For each quality, identify a set of three to five important
aspects. |
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6 |
Write statements illustrating the performance expectations that
produce these qualities by describing the important aspects of the
performance. |
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Step
8 |
Identify up to three
attributes (measurable characteristics) for each criterion. |
