Dr. Joann Horton is the Chief Operating Officer of Pacific Crest. She brings more than thirty years experience in higher education institutions and state government in instruction, academic administration, and senior executive leadership, including the college presidency. As a senior executive at several colleges, Joann led organizational change by improving program quality and student outcomes. Joann has worked throughout her career as a change agent and leader, consistently supporting best practices and continuous improvement in performance for all levels of academic faculty and staff.

Dr. Wendy Duncan is the Dean of Pharmacy at the St. Louis College of Pharmacy. Dr. Duncan spearheaded the development of a new Admissions Assessment process that has been published in the American Journal of Pharmaceutical Education while at the University of Toronto, where she served variously as Chair of both the Admissions and Curriculum Committees. Dr. Duncan has published many peer-reviewed papers, book chapters, presentations, and abstracts. She is widely recognized as a leader and expert in Process Education.

Carol Nancarrow, a contract consultant for Pacific Crest, is an expert in distance learning, curriculum design, and facilitation. She is the director of the Writing Center at Sinclair Community College, has taught composition courses for more than 20 years, and has been instrumental in Learning to Learn Camps both in Ohio and Washington D.C., demonstrating a real commitment to helping students develop critical life skills. Carol  has facilitated numerous faculty development institutes and is an acknowledged expert in Process Education.