Name: Carol
Benchmarking is also a common practice used when individuals or institutions want to find a model of best practice in a given area, i.e. other institutions may visit Baker College as a way of benchmarking as they develop their own developmental math program.
Name: Steve B
Did we mean to use the term 'benchmarking'? If so, a better definition might be... management process by which organizations evaluate internal processes and results in relation to best practices and results obtained by other organizations in the same sector
Name: Steve B
In checking wikipedia again 'benchmark' is a surveying concept which refers to a basis for measurement. If we use this term rather than the 'ing' version, it is a little out of context.
Name: Beth
What about this? A management process by which organizations evaluate their own internal processes and results compared to best practices and results obtained by organizations in the same sector who are regarded as highly successful.